Deleting your data

In the app

Sign in and open Settings → Your data (or go to /account/delete, which takes you there).

• Delete my account: type your email address to confirm. You are signed out everywhere at once. If you are the only owner of an organisation, make another member an owner first, or delete the organisation.
• Delete organisation (owners only): download an export first if you want a copy, then type the organisation's name to confirm. Members lose access at once; any owner can cancel for 30 days, after which everything is deleted.

By email

1. Email [email protected] from the address on your account, with the subject "Delete my account" or "Delete organisation".
2. Say which organisation you mean, if you belong to more than one.
3. We may ask you to confirm from inside the app or by replying, so nobody can delete your data by pretending to be you.
4. We confirm when deletion is done, within one month at the latest. If you want a copy of your data first, say so and we will send an export.

What is deleted, and when

• Your account: profile, sign-in methods, sessions, API keys and your Gmail connection (the refresh token is deleted immediately).
• An organisation: its invoices, price lists and other supplier documents, catalog, suppliers, orders, send records and members, within 30 days.
• Copies in encrypted backups are overwritten within a further 12 months (monthly archive copies).
• We keep only what the law requires, such as accounting records once billing is live, and cost figures that no longer identify anyone.
• Order emails already sent stay in your Gmail Sent folder and in your suppliers' inboxes; we cannot delete those.

Details are in the Privacy policy.

Disconnecting Gmail only

To stop Bilketa sending email without deleting anything else, disconnect Gmail in Settings → Email, or remove Bilketa at myaccount.google.com/permissions. We then delete the stored token.